Frequently Asked Questions

Searching

How do I find music?

You can browse by Category using the Catalog menu at the top of the page.

Search for specific items by clicking in the Search field at the top right of any page.

Go to the Arrangers and Composers page to find a list of titles by your favorite arranger.

You can filter any collection or category of music by Composer, Genre, Playing Level or Ensemble.

Orders

What payment methods do you accept?

You can pay with Paypal, G Pay, Shopify Payments, or a credit card.

What is your return policy?

We offer an unconditional money-back guarantee. Please let us know if you are not satisfied with your order and we will refund the full purchase price. You can also request a refund from your Shopify customer account, if you use one.

Can I change or cancel my order?

Yes! If you made a mistake and ordered the wrong music, we can fix it.

Products

How will I receive my music download?

After completing your order, an email will be sent to you with links to download your pdf files. Please allow some time for the email to arrive.

Can I share my purchased sheet music?

Your sheet music is under copyright and should not be reproduced, rearranged, distributed, or displayed publicly, without requesting permission or purchasing a licence. However, it is ok to share it with the members of your ensemble, your students, or friends and family if purchasing it for them as a gift.

How do I print my music?

Open the file on your computer and print your music with Adobe Reader or another pdf reading program. You probably already have a pdf program installed, but if not you can download Adobe Reader here. We also like the free Sumatra PDF software (Windows only). You can probably also display and print your music from your browser window.

Most titles should be printed on letter-size paper (8½ x 11 inches). It's best to print at actual size or 100%, as margins are already built into the music. There are a few titles formatted for A4 size paper, which is noted in the product description.

I haven't received my music in the mail yet. Have you shipped it?

Please note that we don't currently ship printed music. Our brass music is available for immediate download in pdf format.

I have a pdf file I bought years ago, and I lost the password...

Please contact us with the details of your order and we will send it to you.